Refund Policy Framework

Groups decide

Each group sets its own refund policy (for example "dues are non-refundable after the season starts" or "full refund if the trip is canceled") and should tell members before they pay. Ask the group's organizers for a refund; MyClub can't issue refunds on a group's behalf except where the law or card network rules require it.

How a refund works

• Organizers with refund permission can refund all or part of an online payment. Large refunds need two-step verification.
• The money goes back to the card or bank account used. Cards usually see it in 5–10 business days; bank accounts can take a little longer.
• MyClub's transaction fee is refunded in proportion: a full refund returns everything you paid, including the fee; a partial refund returns the same share of the fee.
• The refunded amount comes out of the group's Stripe balance.
• Refunds of cash or check payments happen outside MyClub; the organizer records them so everyone's history stays accurate.

Canceled events

If a paid event is canceled, the organizer is prompted to refund people who paid. Unpaid event charges are canceled automatically.

Disputes (chargebacks)

If you dispute a payment with your bank instead of asking for a refund, the disputed amount and the card network's dispute fee are taken back from the group while the dispute is reviewed. Please contact the group first — a refund is faster for everyone.